Privacy Policy
1. Introduction
At Tune Traders Sdn. Bhd., your privacy is our priority. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you browse our website, inquire about products, or purchase musical instruments and accessories from us.
By interacting with us or using our website, you agree to the practices outlined in this policy. Our commitment is to handle your data responsibly while ensuring a secure and seamless shopping experience.
2. What Information We Collect
We collect both personal and non-personal information to support our online retail and customer service operations.
Personal Information
We may collect the following details when you make inquiries, request quotations, or place orders:
- Full name
- Company name (if applicable)
- Email address
- Phone number
- Delivery or shipping address
- Billing address
- Purchase or inquiry records
- Payment-related details (processed securely through third-party payment gateways — we do not store your card or banking information)
- Any communication made via email, WhatsApp, online forms, or direct calls
Non-Personal Information
Collected automatically to enhance your browsing experience:
- IP address and approximate location
- Device and browser type
- Pages visited and duration of visit
- Referring links
- Website analytics via cookies (see Section 6)
3. How We Use Your Information
Your information is used solely to support our business as an online retailer of musical instruments and accessories:
- To process and fulfill product orders
- To prepare accurate quotations and shipping arrangements
- To communicate product availability, specifications, or technical details
- To manage warranty claims, returns, or after-sales service
- To improve our website, product offerings, and customer experience
- To comply with legal and regulatory obligations
- To share updates on new arrivals, promotions, or events (with your consent)
We do not sell or rent your data. All usage is limited to business-related purposes.
4. How We Share Your Information
Your personal data may only be shared with trusted third parties essential to our operations:
- Courier and delivery partners – for product shipping and logistics
- Payment service providers – for secure online transactions
- IT and hosting providers – for website operation and maintenance
- Legal or regulatory authorities – when required by law
All third parties are bound by confidentiality and data protection obligations.
5. Data Retention
We retain your information as long as necessary for:
- Completing transactions
- Warranty and after-sales support
- Legal, tax, and audit compliance
If you wish to request data deletion, please contact us at tunetraders@outlook.com, unless retention is required by law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to optimize your website experience:
- Essential cookies – enable shopping cart, checkout, and secure browsing
- Analytics cookies – track site performance and improve usability
You may disable cookies in your browser settings, but certain features (like cart and checkout) may not work properly.
7. Your Rights
Under Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:
- Access the data we hold about you
- Request corrections to inaccurate information
- Withdraw consent for specific uses
- Request data deletion (subject to legal/business requirements)
All requests can be sent to tunetraders@outlook.com.
8. Data Security
We implement safeguards to protect your information:
- SSL encryption for secure online transactions
- Restricted access to sensitive data
- Confidentiality agreements with staff and service providers
- Regular security monitoring and reviews
While no system is 100% secure, we are committed to protecting your data against unauthorized access or misuse.
9. Third-Party Links
Our website may contain links to external suppliers, music resources, or related services. These websites operate independently, and we are not responsible for their privacy practices. We recommend reviewing their policies before sharing your information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal requirements, business changes, or technology updates. Any revisions will be posted on our website with the updated effective date.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact us:
📧 Email: tunetraders@outlook.com
📞 Phone: 017-413 9969
🏢 Address: 1-1 TO 1-11, VIPOD RESIDENCES, 6, JALAN KIA PENG, 50450 KUALA LUMPUR W.P. KUALA LUMPUR